ph. 424.362.7446
email: info@propenvape.com

Office Hours: M-Th 9am - 5pm,
Fri-Sat: 10am - 6pm
 

Return/Exchange

Exchanges only on defective products within 14 days of purchase date.

 

Please allow 1-2 weeks for your return/exchange to be processed.

 

ProPenVape.com will not issue exchanges/upgrades for products purchased through other entities, such as distributors or retail partners.

 

Exchanged items must be delivered to us directly, in/or accompanied with the original packaging, and in reasonable condition.

 

We are unable to issue an exchange without the original receipt of the item(s).

LIMITATIONS

 

  • Exchange based on product type.
  • Exchange subject to product being used in accordance with instructions.
  • All correspondence must be made by US Mail and postmarked within 60 days of the date of purchase.
  • Limit two exchanges per household per year.
  • Third party fees are not refundable including UPS, FEDEX, or USPS.
RETURN PROCESS

 

PROPENVAPE™ exchange requirements, just follow these simple steps to request an exchange:

 

  • Include a detailed email of faulty product.
  • Include a copy of the original, dated sales receipt (Please include store name and address.)
  • Include the original bar code from the product label or box
  • Include your name, daytime telephone number, and address.
  • Send email to support@propenvape.com.

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Exchanges on defective products only.