Exchanges only on defective products within 14 days of purchase date.
Please allow 1-2 weeks for your return/exchange to be processed.
ProPenVape.com will not issue exchanges/upgrades for products purchased through other entities, such as distributors or retail partners.
Exchanged items must be delivered to us directly, in/or accompanied with the original packaging, and in reasonable condition.
We are unable to issue an exchange without the original receipt of the item(s).