Exchanges only on defective products within 14 days of purchase date.
Please allow 1-2 weeks for your return/exchange to be processed. will not issue exchanges/upgrades for products purchased through other entities, such as distributors or retail partners.


Exchanged items must be delivered to us directly, in/or accompanied with the original packaging, and in reasonable condition.
We are unable to issue an exchange without the original receipt of the item(s).



  • Exchange based on product type.
  • Exchange subject to product being used in accordance with instructions.
  • All correspondence must be made by US Mail and postmarked within 60 days of the date of purchase.
  • Limit two exchanges per household per year.
  • Third party fees are not refundable including UPS, FEDEX, or USPS.


PROPENVAPE™ exchange requirements, just follow these simple steps to request an exchange:


  • Include a detailed email of faulty product.
  • Include a copy of the original, dated sales receipt (Please include store name and address.)
  • Include the original bar code from the product label or box
  • Include your name, daytime telephone number, and address.
  • Send email to [email protected].

Exchanges on defective products only. 

Warranty Exchange Form Coming Soon